Cancellation Policy and Fees
Your spa treatments are reserved especially for you, so we value your business and ask that you respect the spa’s scheduling policies. Please notify us at least 48 hours in advance if you need to cancel or reschedule.
Any cancellations with Less than 48 hours’ notice are subject to a cancellation fee amounting to the cost of the scheduled service. When you miss an appointment with us, we not only lose your business but also the potential business of other clients who could have scheduled an appointment for the same time. A no-call, no-show is a 100% charge to the card on file.
There is a ten-minute grace period for tardiness. Your session will proceed with the time left for the scheduled procedure.
After 15 minutes of delay, your appointment will automatically be cancelled, and you will not be refunded. Please call on the same day to reschedule.
Orders may only be canceled within 4 hours of purchase. After this window, your order will move into processing and can no longer be canceled. To request a cancellation within the 4 hours, please email us at Info@benaskincare.com, and we’ll take care of it.
Return Policy
We’re committed to making sure you are in love with your purchase! If you receive a damaged product, submit photos, and we will send you a replacement at no charge.
If you must return an item, it must be in its original and untampered state and must be returned within 7 days of receiving your order.
A 25% restocking fee will be applied to all returned products and deducted from your refund. Customers are responsible for covering the return shipping cost. Please email us, and we will provide you with the return address.
To be eligible for a refund, you must initiate the return process within 7 days of receiving your purchase.
If you feel your circumstances are exceptional and you are now outside of this policy, please email us at info@benaskincare.com.